WAVE Summit 2026 Speakers — AI and CX Leaders
Enterprise leaders guiding the conversation on the future of CX.
Enterprise leaders guiding the conversation on the future of CX.
Enterprise leaders guiding the conversation on the future of CX.
Malte Kosub
Co-Founder & CEO
Parloa
Csaba Tamas
Chief Product Officer
Parloa
Latané Conant
Chief Marketing Officer
Parloa
Chris Silver
Chief Revenue Officer
Parloa
Jon Arnold
Principal Analyst
J. Arnold & Associates
Reid Blackman
Founder & CEO
Virtue Consultants
Kevin Boyer
Vice President, Product Marketing
Parloa
Valeriia Denysova
Senior Partner Program Manager
Parloa
Matt Dixon
WSJ Best-Selling Author
DCM Insights
Zach Edwards
Head of Partner Delivery Success
Parloa
Mike Gathright
Chief Customer Officer
HealthEquity
Angela Gordon
National Leader for Deloitte’s Future of Service Practice in Canada
Deloitte Canada
Nicole Grigg
Director, Partner Enablement
Parloa
Tolly Harris
Executive Vice President, Customer Care and Operations
Jewelry TV
Kevin Justin Heidenreich
Head of Finance
Ottobock
Kelly Josey
Director of Call Center Operations
Pilot Travel Centers
John Kariotis
AVP, US GTM Central
Parloa
Becca Kleinstein
Partner
McKinsey & Company
David Klimek
Partner, Customer Insight and Engagement
KPMG
Nicole Kyle
Chief Product Officer & Lead Analyst
CMP
Jessie Montoya
Director of Patient Care Operations
Ottobock
Mark Niemiec
Global Chief Revenue Officer
SAP Customer Experience
Andrew Porter
RVP, Services & Channel Partners US
Parloa
Diana Schoeller
Lead Partner Programs
Parloa
Louis Scott de Martinville
SVP, Global Channels and Alliances
Parloa
Damien Smith
Director, Content & Communications
Parloa
Susan Terry
Chief Product Officer
Alvaria
Malte Kosub
Co-Founder & CEO
Parloa
Csaba Tamas
Chief Product Officer
Parloa
Latané Conant
Chief Marketing Officer
Parloa
Chris Silver
Chief Revenue Officer
Parloa
Jon Arnold
Principal Analyst
J. Arnold & Associates
Reid Blackman
Founder & CEO
Virtue Consultants
Kevin Boyer
Vice President, Product Marketing
Parloa
Valeriia Denysova
Senior Partner Program Manager
Parloa
Matt Dixon
WSJ Best-Selling Author
DCM Insights
Zach Edwards
Head of Partner Delivery Success
Parloa
Mike Gathright
Chief Customer Officer
HealthEquity
Angela Gordon
National Leader for Deloitte’s Future of Service Practice in Canada
Deloitte Canada
Nicole Grigg
Director, Partner Enablement
Parloa
Tolly Harris
Executive Vice President, Customer Care and Operations
Jewelry TV
Kevin Justin Heidenreich
Head of Finance
Ottobock
Kelly Josey
Director of Call Center Operations
Pilot Travel Centers
John Kariotis
AVP, US GTM Central
Parloa
Becca Kleinstein
Partner
McKinsey & Company
David Klimek
Partner, Customer Insight and Engagement
KPMG
Nicole Kyle
Chief Product Officer & Lead Analyst
CMP
Jessie Montoya
Director of Patient Care Operations
Ottobock
Mark Niemiec
Global Chief Revenue Officer
SAP Customer Experience
Andrew Porter
RVP, Services & Channel Partners US
Parloa
Diana Schoeller
Lead Partner Programs
Parloa
Louis Scott de Martinville
SVP, Global Channels and Alliances
Parloa
Damien Smith
Director, Content & Communications
Parloa
Susan Terry
Chief Product Officer
Alvaria
More speakers announced soon.
More speakers announced soon.
© 2026 Parloa GmbH. All rights reserved.
© 2026 Parloa GmbH. All rights reserved.
© 2026 Parloa GmbH. All rights reserved.
November 4-5, 2026 | Wythe Hotel, Brooklyn
Speakers