WAVE 2026 — The Agentic AI Customer Experience Event

WAVE Summit

Where the next era of customer experience takes shape.

WAVE Summit is an invite-only gathering for the executives defining what the next great customer experience looks like.

Join a select group of CX leaders for candid conversations about the decisions that matter now: where to invest, how to organize, what customers expect, and how to turn change into lasting competitive advantage.

November 4-5, 2026 | Wythe Hotel, Brooklyn

Where the next era of customer experience takes shape.

WAVE Summit is an invite-only gathering for the executives defining what the next great customer experience looks like.

November 4-5, 2026 | Wythe Hotel, Brooklyn

WAVE Summit

Where the next era of customer experience takes shape.

WAVE Summit is an invite-only gathering for the executives defining what the next great customer experience looks like.

November 4-5, 2026 | Wythe Hotel, Brooklyn

The expectations for customer experience have changed. The playbook has to change with them. WAVE brings together leaders to share what’s working, challenge the status quo, and shape what comes next for CX in an increasingly agentic world.

JOIN US

Lead the CX organization of the future.

Explore how leading companies are rethinking the CX organization from the role of frontline teams to the leaders responsible for them.

Learn how customer expectations, new technologies, and innovations in AI are redefining what great service looks like.

Hear directly from leaders navigating the transition about the decisions they’re making now, what’s working, and what they’d do differently.

Make CX a business priority your board will back.

Build the case for customer experience as a driver of loyalty, growth, efficiency, and competitive advantage.

Learn where leading CX organizations are investing and how they’re separating meaningful AI transformation from hype.

Define the metrics that matter, including how to measure impact, set ambitious targets, and demonstrate value to the business.

Lead the CX organization of the future.

Explore how leading companies are rethinking the CX organization from the role of frontline teams to the leaders responsible for them.

Learn how customer expectations, new technologies, and innovations in AI are redefining what great service looks like.

Hear directly from leaders navigating the transition about the decisions they’re making now, what’s working, and what they’d do differently.

Make CX a business priority your board will back.

Build the case for customer experience as a driver of loyalty, growth, efficiency, and competitive advantage.

Learn where leading CX organizations are investing and how they’re separating meaningful AI transformation from hype.

Define the metrics that matter, including how to measure impact, set ambitious targets, and demonstrate value to the business.

Lead the CX organization of the future.

Explore how leading companies are rethinking the CX organization from the role of frontline teams to the leaders responsible for them.

Learn how customer expectations, new technologies, and innovations in AI are redefining what great service looks like.

Hear directly from leaders navigating the transition about the decisions they’re making now, what’s working, and what they’d do differently.

Make CX a business priority your board will back.

Build the case for customer experience as a driver of loyalty, growth, efficiency, and competitive advantage.

Learn where leading CX organizations are investing and how they’re separating meaningful AI transformation from hype.

Define the metrics that matter, including how to measure impact, set ambitious targets, and demonstrate value to the business.

Our Speakers.
Enterprise leaders guiding the conversation

on the future of CX.

Our Speakers.
Enterprise leaders guiding the conversation on the future of CX.

Our Speakers.
Enterprise leaders guiding the conversation

on the future of CX.

Malte Kosub

Co-Founder & CEO

Parloa

Latané Conant

Chief Marketing Officer

Parloa

Csaba Tamas

Chief Product Officer

Parloa

Mike Gathright

Chief Customer Officer

HealthEquity

Matt Dixon

Founding Partner

DCM Insights

Tolly Harris

Executive Vice President, Customer Care and Operations

Jewelry TV

Nicole Kyle

Chief Product Officer & Lead Analyst

CMP

Built for the people leading the shift

Chief Customer Officers |
CX Leaders

Chief Customer

Officers | CX Leaders

Chief Customer Officers |
CX Leaders

Compare your CX roadmap with peers tackling the same questions and see how leading organizations are raising the bar for customer experience.

Explore where AI agents can meaningfully improve the customer journey, where the human experience matters most, and how to bring the two together.

Chief Digital, AI &
Data Officers

Connect technology decisions to the experiences your organization wants to create for customers.

Explore the architecture, data, governance, and reliability required to deliver those experiences at enterprise scale.

Heads of Operations
& Transformation

See where AI adoption shows up in the budget and what the real ROI looks like once the pilot phase ends.

Explore how AI is changing KPIs, and what leaders are reporting upward because of it.

About Parloa

Parloa is the company behind the industry-leading AI agent management platform, built for enterprise customer service. Founded by Malte Kosub and Stefan Ostwald, Parloa builds advanced AI agents that help organizations improve service at scale, increase customer loyalty, and unlock new revenue.

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