WAVE Summit

Name: WAVE Summit 2026
Start: 2026-11-04
End: 2026-11-05
Location: Wythe Hotel

Where AI and CX converge, and the next era of customer journeys takes shape.

Building off the success of our flagship event in Berlin, WAVE Summit convenes a select group of seasoned CX leaders to discuss and define what the next great customer experience looks like.

Request your spot now and enjoy candid conversations with your peers around where to invest, how to organize, what customers expect, and how to turn change into lasting competitive advantage.

November 4-5, 2026 | Wythe Hotel, Brooklyn

Request your spot now and enjoy candid conversations with your peers around where to invest, how to organize, what customers expect, and how to turn change into lasting competitive advantage.

November 4-5, 2026 | Wythe Hotel, Brooklyn

WAVE Summit

Request your spot now and enjoy candid conversations with your peers around where to invest, how to organize, what customers expect, and how to turn change into lasting competitive advantage.

November 4-5, 2026 | Wythe Hotel, Brooklyn

The expectations for customer experience have changed. The playbook has to change with them. WAVE brings together leaders to share what’s working, challenge the status quo, and shape what comes next for CX in an increasingly agentic world.

JOIN US

Lead the CX organization of the future.

Explore how leading companies are rethinking the CX organization from the role of frontline teams to the leaders responsible for them.

Learn how customer expectations, new technologies, and innovations in AI are redefining what great service looks like.

Hear directly from leaders navigating the transition about the decisions they’re making now, what’s working, and what they’d do differently.

Make CX a business priority your board will back.

Build the case for customer experience as a driver of loyalty, growth, efficiency, and competitive advantage.

Learn where leading CX organizations are investing and how they’re separating meaningful AI transformation from hype.

Define the metrics that matter, including how to measure impact, set ambitious targets, and demonstrate value to the business.

Lead the CX organization of the future.

Explore how leading companies are rethinking the CX organization from the role of frontline teams to the leaders responsible for them.

Learn how customer expectations, new technologies, and innovations in AI are redefining what great service looks like.

Hear directly from leaders navigating the transition about the decisions they’re making now, what’s working, and what they’d do differently.

Make CX a business priority your board will back.

Build the case for customer experience as a driver of loyalty, growth, efficiency, and competitive advantage.

Learn where leading CX organizations are investing and how they’re separating meaningful AI transformation from hype.

Define the metrics that matter, including how to measure impact, set ambitious targets, and demonstrate value to the business.

Lead the CX organization of the future.

Explore how leading companies are rethinking the CX organization from the role of frontline teams to the leaders responsible for them.

Learn how customer expectations, new technologies, and innovations in AI are redefining what great service looks like.

Hear directly from leaders navigating the transition about the decisions they’re making now, what’s working, and what they’d do differently.

Make CX a business priority your board will back.

Build the case for customer experience as a driver of loyalty, growth, efficiency, and competitive advantage.

Learn where leading CX organizations are investing and how they’re separating meaningful AI transformation from hype.

Define the metrics that matter, including how to measure impact, set ambitious targets, and demonstrate value to the business.

Our Speakers.
Enterprise leaders guiding the conversation

on the future of CX.

Our Speakers.
Enterprise leaders guiding the conversation on the future of CX.

Our Speakers.
Enterprise leaders guiding the conversation

on the future of CX.

Malte Kosub

Co-Founder & CEO

Parloa

Csaba Tamas

Chief Product Officer

Parloa

Latané Conant

Chief Marketing Officer

Parloa

Chris Silver

Chief Revenue Officer

Parloa

Jon Arnold

Principal Analyst

J. Arnold & Associates

Reid Blackman

Founder & CEO

Virtue Consultants

Kevin Boyer

Vice President, Product Marketing

Parloa

Valeriia Denysova

Senior Partner Program Manager

Parloa

Matt Dixon

WSJ Best-Selling Author

DCM Insights

Zach Edwards

Head of Partner Delivery Success

Parloa

Mike Gathright

Chief Customer Officer

HealthEquity

Angela Gordon

National Leader for Deloitte’s Future of Service Practice in Canada

Deloitte Canada

Nicole Grigg

Director, Partner Enablement

Parloa

Tolly Harris

Executive Vice President, Customer Care and Operations

Jewelry TV

Kevin Justin Heidenreich

Head of Finance

Ottobock

Kelly Josey

Director of Call Center Operations

Pilot Travel Centers

John Kariotis

AVP, US GTM Central

Parloa

Becca Kleinstein

Partner

McKinsey & Company

David Klimek

Partner, Customer Insight and Engagement

KPMG

Nicole Kyle

Chief Product Officer & Lead Analyst

CMP

Jessie Montoya

Director of Patient Care Operations

Ottobock

Mark Niemiec

Global Chief Revenue Officer

SAP Customer Experience

Andrew Porter

RVP, Services & Channel Partners US

Parloa

Diana Schoeller

Lead Partner Programs

Parloa

Louis Scott de Martinville

SVP, Global Channels and Alliances

Parloa

Damien Smith

Director, Content & Communications

Parloa

Susan Terry

Chief Product Officer

Alvaria

Built for the people leading the shift

Chief Customer Officers |
CX Leaders

Chief Customer

Officers | CX Leaders

Chief Customer Officers |
CX Leaders

Compare your CX roadmap with peers tackling the same questions and see how leading organizations are raising the bar for customer experience.

Explore where AI agents can meaningfully improve the customer journey, where the human experience matters most, and how to bring the two together.

Chief Digital, AI &
Data Officers

Connect technology decisions to the experiences your organization wants to create for customers.

Explore the architecture, data, governance, and reliability required to deliver those experiences at enterprise scale.

Heads of Operations
& Transformation

See where AI adoption shows up in the budget and what the real ROI looks like once the pilot phase ends.

Explore how AI is changing KPIs, and what leaders are reporting upward because of it.

About Parloa

Parloa is the company behind the industry-leading AI agent management platform, built for enterprise customer service. Founded by Malte Kosub and Stefan Ostwald, Parloa builds advanced AI agents that help organizations improve service at scale, increase customer loyalty, and unlock new revenue.

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