WAVE 2026 Speakers — Leaders in Agentic AI and Customer Experience
Bastian Schweinsteiger
World Champion and TV Soccer Analyst
Malte Kosub
CEO
Parloa
Latané Conant
CMO
Parloa
Dr. Philipp Hacker
Professor of Law and Ethics of the Digital Society
European New School of Digital Studies
Alexander App
Director Customer Service Europe
Auto1
Lennard Schmidt
Co-founder & CEO
Langdock
Gero Decker
Co-founder
SAP Signavio
Corina Taban
Founder & CEO
934 Advisors
Mike Gathright
Chief Customer Officer
HealthEquity
Marco Casalaina
VP Products
Microsoft
Paulo Bastos
Chief Customer Service Officer
Advanzia Bank
Maren Glismann
Head of Customer Service
ING
Nathalie Diewald
Experience Design Manager
IKEA
