WAVE 2026 — The Agentic AI Customer Experience Event

The new wave of AI and CX is here.

700 enterprise leaders converged in Europe to explore the new wave of AI and CX. Here’s what innovative companies said about what it takes to scale AI agents around the globe.

Watch the sessions

The new wave of AI and CX is here.

700 enterprise leaders converged in Europe to explore the new wave of AI and CX. Here’s what innovative companies said about what it takes to scale AI agents around the globe.

Watch the sessions

The new wave of AI and CX is here.

700 enterprise leaders converged in Europe to explore the new wave of AI and CX. Here’s what innovative companies said about what it takes to scale AI agents around the globe.

Watch the sessions

AI
CX

700 enterprise leaders converged in Europe to explore the new wave of AI and CX. Here’s what innovative companies said about what it takes to scale AI agents around the globe.

The new wave of AI and CX is here.

Watch the sessions

AI
CX

The new wave of AI and CX is here.

700 enterprise leaders converged in Europe to explore the new wave of AI and CX. Here’s what innovative companies said about what it takes to scale AI agents around the globe.

Watch the sessions

The new wave of AI and CX is here.

700 enterprise leaders converged in Europe to explore the new wave of AI and CX. Here’s what innovative companies said about what it takes to scale AI agents around the globe.

Watch the sessions

AI
CX

700 enterprise leaders converged in Europe to explore the new wave of AI and CX. Here’s what innovative companies said about what it takes to scale AI agents around the globe.

The new wave of AI and CX is here.

Watch the sessions

AI
CX

Agent building. Context intelligence. The regulatory future. Here’s how enterprises are approaching agentic CX in 2026 and beyond.

Watch the sessions →

Move from promise to performance

Get the roadmap to go from proof-of-concept to value-driving production.

Learn from early adopters.

Leverage CX playbooks proven to strengthen customer lifetime value.

Claim your competitive edge

Track shifting AI regulation and data sovereignty rules.

Empower your team to win at agentic CX.

Think beyond today. Hear what leading innovators are already looking to next.

Move from promise to performance

Get the roadmap to go from proof-of-concept to value-driving production.

Learn from early adopters.

Leverage CX playbooks proven to strengthen customer lifetime value.

Claim your competitive edge

Track shifting AI regulation and data sovereignty rules.

Empower your team to win at agentic CX.

Think beyond today. Hear what leading innovators are already looking to next.

Move from promise to performance

Get the roadmap to go from proof-of-concept to value-driving production.

Learn from early adopters.

Leverage CX playbooks proven to strengthen customer lifetime value.

Claim your competitive edge

Track shifting AI regulation and data sovereignty rules.

Empower your team to win at agentic CX.

Think beyond today. Hear what leading innovators are already looking to next.

Our Speakers.
30+ enterprise leaders guide the conversation
on agentic CX.

Our Speakers.
30+ enterprise leaders guide the conversation on agentic CX.

Malte Kosub

Co-Founder & CEO

Parloa

Csaba Tamas

Chief Product Officer

Parloa

Latané Conant

Chief Marketing Officer

Parloa

Hans Agnischock

Partner Service Excellence

Deloitte

Alexander App

Director Customer Service Europe

AUTO1

Tobias Babic

Head of Central Processes and Systems

Volkswagen Financial Services

Kevin Boyer

Vice President, Product Marketing

Parloa

Stuart Bratton

IT Infrastructure Services Technology Principal Consultant

SAP

Sven Bucholz

Sr. Managing Consultant

NTT Data

Marco Casalaina

VP Products

Microsoft

Gero Decker

Co-founder

SAP Signavio

Nathalie Diewald

Experience Design Manager

IKEA

Steffi Dosske

Managing Director

Avarno

Ben Ellermann

Managing Partner

MUUUH!

Kevin Flesch

Solution Engineer

Parloa

Dominik Flick

Advisor to the Executive Board

evm

Mike Gathright

Chief Customer Officer

HealthEquity

Benjamin Gebauer

Director, AI & Data

infinit.cx

Julie Goelles

Vice President of Marketing

Parloa

Rodrigo Groener

Head of Consulting

Objektkultur

Levin Gust

CEO & Co-Founder

KINOVA

Carolin Gütschow

Director of Legal

Parloa

Elisa Hoeppner

Founder & CEO

KINOVA

Dr. Philipp Hacker

Professor of Law and Ethics of the Digital Society

European New School of Digital Studies

Payal Hindocha

Global COE

SAP CX

Tim Holm

Head of Customer Experience

SAP

Thomas Kindler

Manager Service Excellence

Deloitte

Erik Kubanowski

Solution Engineer

Parloa

Ivana Mitic

Global Client Lead

Transcom

Laura Modiano

Founder Experience

OpenAI

Frauke von Polier

AI Transformation, Board Member

Viessmann Generations Group

Matthias Quirmbach

Head of Customer Care Operations

OBI

Nicholas Sauder

Manager Service Excellence

Deloitte

Bastian Schweinsteiger

World Champion and TV Soccer Analyst

Andrey Shilin

Principal Product Manager

Parloa

István Szabó

Managing Director & COO

Berlin Airport

Corina Taban

Founder & CEO

934 Advisors

Lindsey Taylor

Group Product Manager, Customer Service AI & Automation

Booking.com

Pieter Viljoen

Chief Data & AI Officer

Allianz Partners

Tobias Vogel

SAP Business Architecture

Accenture

Dominik Walther

Head of Quality Management & Operations

assona

Chris Silver

Chief Revenue Officer

Parloa

Stefan Ostwald

Founder and CAIO

Parloa

Don’t just follow the leaders.
Become one.

Watch WAVE on demand to get the AI strategy that will define the next decade of customer experience.

Watch the sessions →

Watch WAVE on demand to get the AI strategy that will define the next decade of customer experience.

Watch the sessions →

WAVE2026
October 7—8

Wilhelm Studios

Berlin

Event

Agenda

Speakers

On Demand