7-8 October 2026
7-8 October 2026
7-8 October 2026
Wilhelm Studios, Berlin
Wilhelm Studios, Berlin
Wilhelm Studios, Berlin
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Join 600+ leaders shaping the future of AI-powered customer experience — from first pilots to global scale.
Join 600+ leaders shaping the future of AI-powered customer experience — from first pilots to global scale.
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From global enterprises to AI pioneers shaping the industry
What comes next
The future of CX is
being decided now
AI in customer experience has reached a turning point.
While most organizations have proven what AI can do, very few have unlocked what it takes to make it work — reliably, securely, and at scale. This is the moment where leaders separate from followers.
At WAVE 2026, we focus on what comes next:
turning AI from isolated experiments into a scalable, enterprise capability that drives real business impact.
AI in customer experience has reached a turning point.
While most organizations have proven what AI can do, very few have unlocked what it takes to make it work — reliably, securely, and at scale. This is the moment where leaders separate from followers.
At WAVE 2026, we focus on what comes next:
turning AI from isolated experiments into a scalable, enterprise capability that drives real business impact.